Note – HES enhanced their Services Results mission so you can 88%

Note – HES enhanced their Services Results mission so you can 88%

A sole practice will be to bring your representatives a good laminated sample each and every questionnaire

66 HES: Service From the Attention of one’s Buyers System Rating = Matter #11 Better 2 Reduces is referred to as “Ideal Cut-off” Broker Rating = Question #ten Facilitator: Site HES Service Evaluation Handout. Point out that the fresh new listing and you can home pick studies into the Home Feel Pro system was somewhat other. Teach the fresh new representatives to make use of this new laminated take to when basic fulfilling with the consumer and you will looking at the fresh new PEQ procedure. Highlight: 8-area size score program PEQs are ed in order to people Score out of eight or 8 certainly are the secret services proportions = “Top Take off” Advantageous solution is yet another metric with all analysis which have an excellent rating of 5, 6, 7, or 8 Please feedback every questions of HES PEQ within now. Q: Normally the Agent or Relocation Agencies get in touch with the client immediately after closing, in the event the consumer considering less than good statements otherwise get on the service investigations? A: Zero. All of the ratings and their comments are thought confidential. Failure to save it confidential can cause removal of both the latest Representative from the “A” Party otherwise prohibit the firm from searching coming Affinity buyer referrals. Important so you’re able to emphasize!

67 Services Review Procedure Q: Whenever ‘s the provider review done by whom? A: The client has the chance to offer opinions to your Homefinding/Checklist Features individually. Continue reading “Note – HES enhanced their Services Results mission so you can 88%”